FAQ

HOW LONG WILL IT TAKE TO GET MY ORDER?
PRE ORDERS take 7-14 business days to be processed. After that, the shipping time of each order will be dependent on USPS or UPS. 

IN STOCK ORDERS will be processed within 1-3 business days and shipped out every Wednesday and Friday 

WHERE IS MY TRACKING INFORMATION?
Once the order is shipped, tracking information will automatically be sent to the email provided.

WHY IS INTERNATIONAL SHIPPING SO EXPENSIVE?
All international order are shipped with tracking information to ensure their arrival. All international shipping prices are as is. We do not add extra charges. Please be aware that you, the recipient, will have to pay for custom fees. All international sales are final.

HOW DO I EXCHANGE/ RETURN A PRODUCT?
ALL SALES FINAL

WHY WAS MY ORDER REFUNDED?
We usually refund orders if the orders fall into the following reasons:

  • We do not have the items in stock suddenly.
  • Your order didn't pass our approval process due to history of disputing after receiving the orders.
  • Your order didn't follow the limit guideline on special released items.